Frequently Asked Questions

Insurance and Billing:

Dillon Family Medicine accepts most major insurance carriers including Medicare and Medicaid. An estimate of proposed fees for any service will be given when requested. Although we file all types of insurance, we do not consider third parties responsible for your medical bills. Patients are responsible for payment of any balance not covered by their insurance carrier. Should you have financial problems that will result in the delayed payment of your bill, please contact us. We will make every effort to work out an acceptable payment plan.

  • Will I have to pay anything when I come to the office?

    • New and established patients are always required to pay their co-pay at the time of service.
  • Do you take walk-in patients?

    • Yes. Same day appointments are available to our patients. However, if your preferred provider is unavailable we have other providers that are happy to take care of your needs.
  • How do I avoid waiting in line?

    • Dillon Family Medicine offers a convenient self-check-in kiosk in our lobby for patients that do not wish to wait in line. If you are a first time kiosk user our receptionists are available to guide you through the self-check-in process.
  • Will I get a phone call or letter with my test results?

    • Yes. Patients will be notified via their preferred method of communication: Patient Portal, text, phone call or letter. For patients using the Patient Portal as a means of receiving test results, results will be published when they are available.
  • What is the Patient Portal?

    • The Patient Portal is the preferred means of communication between patients and Dillon Family Medicine. The Patient Portal is a useful tool in keeping track of your individual health record. The Patient Portal allows you to schedule or cancel an appointment, request a prescription refill, make a payment, view your billing statement or view your personal medical record. We hope this resource will help us eliminate phone traffic and to provide an even higher standard of patient care. The Patient Portal is also accessible for mobile devices by downloading the Healow App.
  • Is my doctor in the office today?

    • All of our physicians have a variable schedule week to week depending on vacation or other commitments. You may contact the office at any time to ask if your physician is available or schedule online via the Patient Portal or by mobile phone via the Healow App.
  • Do you have wireless internet available?

    • Yes. Patients with laptops or other devices may access our public wireless internet.
  • Who should I contact if I need a prescription refill?

    • Patients can request a refill via the Patient Portal or they may leave a message on the prescription refill line.
  • How long will it take to get my medication refilled?

    • Approved prescription refills will be sent to the pharmacy within 24-48 hours of your request. If it has been more than 3 months since you were last seen in our office, you may be asked to see the physician before refills can be ordered. We ask that all refill requests be submitted at least a week before medications run out to avoid disruption to your normal dosing schedule.
  • I am a new patient to your practice. What will be required at my first visit?

    • New patients should bring all insurance information and medications with you to your visit. You should arrive 20 minutes prior to their scheduled appointment in order to complete the necessary paperwork. You should be prepared to pay your co-pay or new patient office visit fee on the date of service. We also request that new patients have a valid e-mail address. After your initial new patient visit you will be able to use the Self Check-In Kiosk to avoid waiting in line.
  • Who do I notify about changes in my personal information?

    • In order for us to notify you about prescriptions, file your insurance claims, etc., you must notify any of the receptionists of any changes to your name, telephone numbers, change of address, change in e-mail or new insurance company information.

Why Choose Dillon Family Medicine?

"I have always taken my children to Dillon Family Medicine where they get courteous and professional treatment, including immunizations. The staff are all so nice and my children insist this is the only place they want to get their immunizations."